I would love to have been a fly on the wall when this couple opened a letter indicating they were banned from Royal Caribbean Cruise Lines and its affiliates for life. After repeated cruises with RC, time and time again, this couple moaned and complained about everything. In a few instances, the cruise line agreed with them, and they were properly compensated. The majority of the time however, Royal Caribbean did not see it their way, and finally grew sick of the racket they were running to get refunds and freebies. Way to go, RC. Too many companies these days bend to the will of the consumer on every little thing, even if it isn't justified. Royal Caribbean took a stand. Props to them.
Anyone who's been in customer service long enough knows there are consumers out there who abuse the system to get unjustified compensation and freebies, at the expense of the merchant who was not at fault. I'm willing to bet this couple will go and sail on another cruise line, and start the same damn thing all over again. My hope is, inside of a couple of years, I'll be reading how they were banned from Carnival Cruise Line for life!
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